Last Updated: May 31, 2026

At Minimal Basics, we are committed to providing exceptional customer service and resolving any concerns quickly and fairly. Before initiating a chargeback or payment dispute with your bank, credit card provider, or payment processor, we strongly encourage customers to contact us directly so we can work toward a satisfactory resolution.

Contact Us First

If you experience any issues related to your order, including:

• Shipping delays
• Damaged items
• Incorrect products received
• Missing packages
• Return requests
• Refund inquiries
• Billing concerns

Please contact us first at:

Email: minimalbasicsmembership@gmail.com

Our support team will make every reasonable effort to resolve your concern in accordance with our published policies.

Unauthorized & Fraudulent Chargebacks

A chargeback should only be filed when there is a legitimate case of unauthorized use of a payment method or when other valid dispute conditions exist.

Customers agree not to initiate a chargeback for reasons that are already covered by our published policies, including but not limited to:

• Dissatisfaction after receiving a correctly delivered product
• Failure to review product descriptions before purchase
• Shipping delays outside of our control
• Return requests outside of the return eligibility period
• Refusal to follow our return process
• Forgetting about a purchase made by the account holder
• Attempting to obtain products without payment

Chargeback Investigation Process

When a chargeback is filed, Minimal Basics reserves the right to submit evidence to the payment processor, credit card company, bank, or financial institution handling the dispute.

Evidence may include:

• Order confirmations
• Billing information
• Shipping confirmations
• Delivery tracking records
• Carrier delivery verification
• Customer communications
• Website terms and policies
• Refund records
• Return requests and correspondence
• IP address and fraud prevention records
• Device and transaction verification data

These records may be used to demonstrate that the order was legitimately placed, fulfilled, and delivered in accordance with our policies.

Fraud Prevention & Chargeback Defense

Minimal Basics actively monitors transactions for fraudulent activity and reserves the right to challenge any chargeback that appears to be fraudulent, abusive, misleading, or inconsistent with the facts of the transaction.

If we believe a chargeback has been filed improperly, we may provide all relevant documentation and transaction records to the issuing bank, payment processor, and dispute resolution teams to support our position.

Chargeback Abuse

Customers who repeatedly file improper or fraudulent chargebacks may be subject to:

• Account suspension
• Cancellation of future orders
• Refusal of service
• Additional fraud review procedures
• Reporting to payment processing and fraud prevention networks where permitted by law

Resolving Disputes

If you have already initiated a chargeback and wish to resolve the issue directly, we encourage you to contact us immediately.

In many situations, we may be able to provide a faster and more satisfactory resolution through our customer support process than through a formal banking dispute.

Agreement to Policies

By placing an order with Minimal Basics, customers acknowledge that they have reviewed and agreed to our:

• Terms of Service
• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Cancellation Policy
• Chargeback Policy

These policies may be provided as supporting documentation during any payment dispute investigation.

Contact Information

For questions regarding payments, disputes, refunds, or chargebacks, please contact:

Email: minimalbasicsmembership@gmail.com

We are committed to resolving customer concerns fairly, transparently, and in accordance with our published policies.